Saniflo Customer Service Effectively Helps Owner Address Macerator Pump Leak on Axopar Boat

Case Study | November 2024

After a minor issue, Saniflo quickly provided a new MAXLITE+S toilet, which has since offered trouble-free performance for the boat owner.

Problem

STAMFORD, CONNECTICUT — Axopar is synonymous with innovation in the marine industry, known for crafting boats that combine performance and comfort for every water adventure. However, even the most meticulously designed vessels can encounter occasional challenges, as Chris C. discovered.

While enjoying his time aboard his Axopar 28 Brabus on Long Island Sound, Chris encountered a minor issue with his toilet. After reaching out to a local marina for assistance, he decided to explore additional solutions to ensure his boat was back in top shape.

Solution

Recognizing the urgency of the situation, Chris contacted the toilet’s manufacturer, SFA Saniflo in Edison, New Jersey. Saniflo’s commitment to customer satisfaction was evident in its quick response.

Leveraging the product’s extended warranty, Saniflo provided a replacement unit at no additional cost. Supporting Chris throughout the process, Saniflo offered guidance on the installation, ensuring a smooth transition from the old unit to the new one.

All Sanimarin products are covered by a two-year warranty from the date of purchase. Saniflo also offers one-year and two-year extended warranties, depending on the conditions met. For this instance, Chris qualified for the one-year extension, which requires the following terms and conditions:

• The product must have been purchased on or after January 1, 2016.
• The product must be registered online by completing the registration form.
• A Proof of Purchase (POP) must be submitted.

“The team at Saniflo was incredibly responsive,” Chris remarks. “They understood my situation and made the replacement process seamless.”

The Sanimarin Maxlite+S, known for its compact design and high efficiency, seamlessly integrated into the boat’s existing systems. Its lightweight construction and quiet operation made it an ideal choice for the limited space and serene environment of the Axopar boat. With features like easy installation and low power consumption, the replacement unit was a perfect fit, enhancing both comfort and performance on board.

Results

The installation, which took just three hours, was straightforward and hassle-free, according to Chris. “I couldn’t believe how easy the new replacement unit was to install,” says Chris, who discarded the previous unit at a local recycling center. “Once it was in place, it performed flawlessly.”

The new Sanimarin Maxlite+S unit has resolved the leak issue and provides consistent performance. Chris’s experience with the replacement unit has been overwhelmingly positive, showcasing the reliability and efficiency of Saniflo’s solution. Although he was initially unfamiliar with Saniflo products, he appreciated how easily the new unit integrated into his existing setup.

“I’ve been really impressed with the new system,” Chris says. “It’s compact, reliable, and incredibly easy to use. The quiet operation is a huge plus for enjoying time on the water.”

With the Sanimarin Maxlite+S in place, Chris is now back to enjoying stress-free time on his boat, confident in the performance of his plumbing system.

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ABOUT SANIFLO
SFA SANIFLO NORTH AMERICA – whose France-based parent company, SFA Group, originated macerating plumbing technology — offers a complete line of waste and drainage pumping systems for residential, commercial and industrial applications. SFA Saniflo developed its innovative, “above-floor plumbing” technology 65 years ago and has led its commercialization worldwide. Today, the company markets macerating technology through 27 subsidiaries doing business in more than 70 countries and has sold more than eight million units worldwide since 1958. SFA Saniflo markets through independent sales agents throughout North America, and the product line is currently available at distributor and dealer locations throughout the continent.

For more information, contact SFA Saniflo USA at 1-800-571-8191, or visit the website at Saniflo.com. To contact SFA Saniflo Canada, dial 1-800-363-5874, or visit Saniflo.ca.

For editorial assistance, contact Madelyn Young ([email protected]) c/o GreenHouse Digital + PR: 708-428-6385.

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